Ambulance Service Terms and Conditions Coming Very Soon.
Training Services Terms & Conditions
1. Payment Terms:
Courses must be paid for in full 7 days before the start of your chosen course.
2. Course Bookings:
Courses bookings may be made Online via our web site, via Post, Email or Telephone. Bookings made via Telephone MUST be confirmed in writing.
3. Course Transfers:
Should circumstances mean that you need to transfer to another Westcountry Medical Training course, the following charges will apply, dependent on notice given:
• First transfer, made more than four weeks prior to the course start date - no charge.
• Two to four weeks notice given - 25% of the course fee.
• Less than two weeks notice given - 50% of the course fee.
All transfers must be taken within a period of six months from the original date.
4. Course Cancellations:
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
• More than four weeks prior to the course start date - no charge.
• Two to four weeks prior to the course - 50% of the course fee.
• Less than one week prior to the course - full fee.
5. Non Attendance:
If you do not attend a course, and you have not previously informed us, the full course fee remains payable.
6. Late Arrivals / Missed Sessions:
If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSE), and Awarding Body requirements for statutory certificates, attendance at all sessions is mandatory.
7. Unforseen Circumstances:
On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
8. Requalification Courses:
To be eligible to attend an FAW two-day Requalification course, students must present a valid First aid at work certificate.
All course fees are subject to the current VAT.
10. Distance Selling Regulations:
We abide by the applicable elements of the Distance selling regulations 2000.
11. Guidelines for Students and Employers:
It is the employer's responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer's responsibility to ensure that they are appropriately supported in their workplace.
Westcountry Medical Group Limited would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.
If it is felt that the student doesn't meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment. Any further training or coaching over and above that provided on the course may be charged for.
12. Fair Processing:
All information that we hold concerning you will be held and processed by Westcountry Medical Group Limited strictly in accordance with the provisions of the Data Protection Act 1998
Such data will be used by the organisation to administer our relationship with you as a customer on the Professional drivers first aid course or the Emergency first aid at work (JAUPT) course. We reserve the right to share information with the Joint Approvals Unit for Periodic Training (JAUPT) and the Driving Standards Agency (DSA). We will not, without your consent, supply your name and addresses to any [other] third parties except where (1) such transfer is a necessary part of the activities that we undertake, or (2) we are required to do so by operation of law.
As an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact our Data Protection Officer at: firstname.lastname@example.org
Westcountry Medical Group Limited
Unit 2, Kings Castle Business Park, The Drove, Bridgwater, Somerset, TA6 4AG
Address: Westcountry Medical Group Limited, Unit 2, Kings Castle Business Park, The Drove, Bridgwater, Somerset, TA6 4AG Co Reg No: 09851611 VAT NO: GB 205519527 CQC Registration No: Under Registration UKRLP Registration No: 10061238